Rules for honest reviews, ratings, and feedback across Vizbl products and the AR Public Catalog.
Effective Date: August 4, 2026 | Last Updated: August 4, 2026
This Review Policy explains the rules for submitting, soliciting, displaying, responding to, moderating, and using ratings, reviews, testimonials, comments, photos, videos, and related feedback through the Vizbl Platform. It supplements the Terms of Use, Acceptable Use Policy, Professional Use Policy, Privacy Policy, and other applicable agreements.
This Policy applies wherever Vizbl Systems, Inc. ("Vizbl," "we," "us," or "our") makes review, rating, testimonial, comment, reaction, or business-response functionality available. This includes the Vizbl AR Public Catalog, public profiles, product and creator listings, hosted and share pages, websites, mobile applications, iOS App Clips, custom-branded iPad applications, Web AR experiences, APIs, SDKs, plugins, widgets, embeds, integrations, and the product applications available through vizbl.com/apps, including Core AR, Wall Art, AI Try-On, Rugs, and Flooring. Review functionality may not be available for every product, customer, region, application, or deployment.
For this Policy:
By submitting a Review, you represent and agree that:
You must not submit, request, purchase, sell, arrange, publish, or help create any Review that:
A Review may be submitted after receiving an incentive only where permitted by applicable law, the relevant third-party platform rules, and this Policy. The incentive may not be conditioned on a positive Review or any particular sentiment or rating.
Required disclosures must be understandable, prominent, and placed where people will see them before or at the same time as the Review. Vague terms, hidden profile disclosures, or disclosures behind a link may be insufficient. Examples may include: "I received this product for free," "Paid review," "Employee of [Brand]," or "I earn a commission from purchases."
A Reviewer remains responsible for disclosure even where Vizbl provides a disclosure field or label. A Reviewed Party that offers incentives must give clear instructions, maintain reasonable oversight, and promptly address missing or inadequate disclosures.
A Reviewed Party and anyone acting on its behalf must not:
Reviewed Parties may invite customers to submit honest Reviews, respond professionally, offer lawful customer support, and report suspected violations. They may not require Vizbl to remove a Review merely because it is negative, critical, inconvenient, or disputed.
Vizbl does not remove a Review solely because it is negative. A disagreement about quality, value, appearance, customer service, product performance, or another subjective matter does not by itself establish a Policy violation. Reviews may contain strongly expressed opinions so long as they comply with this Policy.
When a Review contains a disputed factual statement, Vizbl may consider available information but is not a court and is not required to resolve complex factual or legal disputes. Vizbl may leave the Review in place, request clarification, add context, restrict visibility, or remove content when appropriate. A court order or other binding legal process may be required for some disputes.
Reviews of a Vizbl Experience must fairly describe what the Reviewer actually observed and must clearly distinguish the digital experience from the physical product, seller, installation, or service. A Review must not attribute a defect in the physical product to Vizbl unless the Reviewer has a reasonable factual basis to conclude that the issue arose from a Vizbl service.
Reviewers and Reviewed Parties must account for differences in device hardware, browser or operating-system support, camera quality, lighting, screen calibration, internet connection, room geometry, surface detection, AI confidence, source-asset quality, product data, manufacturing tolerances, installation, and product variants. A visualization, generated image, or virtual placement is an aid to evaluation and is not automatically proof of exact appearance, fit, compatibility, safety, legality, or performance.
Core AR and 3D Viewer. Reviews must distinguish the interactive 3D viewer from camera-based AR placement. Statements about true scale, dimensions, materials, shadows, lighting, variants, configurators, hotspots, loading speed, or device compatibility must be based on the actual product, model, device, and session reviewed. A browser, operating-system, device, retailer implementation, or source-model limitation must not knowingly be presented as a universal Vizbl platform failure.
Multi-AR. Reviews of multi-object scenes must account for object-on-object anchoring, saved layouts, room geometry, device tracking, and the accuracy of each underlying product model. A composed scene is not an interior-design, fire-code, accessibility, load, clearance, or installation approval.
Wall Art application and AR Wall Art. Reviews must distinguish the digital artwork file, frame option, displayed dimensions, wall anchoring, and physical print or frame received. Screen color, lighting, wall texture, glare, print process, matting, frame depth, mounting hardware, and multi-piece spacing can affect the result. A visualization is not proof of exact print color, image resolution, mounting safety, or final installation.
Rugs application and AR Rugs. Reviews should identify the rug size, shape, image or SKU, and device used where relevant. A top-down product image may not reproduce pile height, fringe, edge construction, sheen, compression, texture, color under different lighting, or actual placement on an uneven floor. AR placement is not proof of trip safety, material quality, washability, fire rating, or exact color.
Flooring application and AR Flooring. Reviews must distinguish AI floor detection and digital surface replacement from the installed product. Segmentation may be affected by furniture, shadows, reflections, stairs, rugs, thresholds, unusual room geometry, or image quality. A visualization is not proof of exact color, plank or tile count, pattern repeat, waste factor, substrate suitability, moisture resistance, slip rating, code compliance, installation quality, or required quantity.
AI Try-On application and Vizbl Try-On. Reviews must disclose when an output was generated from a selfie or other uploaded image and must not present it as an unedited photograph of a purchased or physically worn product. Results may vary with pose, angle, hair, clothing, occlusion, lighting, image quality, body geometry, product data, and AI limitations. A generated image is not proof of exact fit, comfort, optical performance, prescription suitability, skin safety, authenticity, dimensions, weight, or medical suitability.
AutoFit AI and automotive experiences. A wheel, rim, tire, or accessory visualization is not proof of mechanical compatibility, bolt pattern, offset, diameter, width, load rating, brake or suspension clearance, tire fitment, road legality, warranty compliance, or safe installation. Reviews must not state or imply otherwise without competent supporting evidence.
Showroom AR and custom-branded iPad applications. Reviews should identify whether the experience occurred in a retailer showroom, at a customer location, or through a custom-branded deployment. Catalog accuracy, product availability, sales-associate conduct, local connectivity, device management, and retailer configuration may be controlled by the Customer rather than Vizbl.
Construction AR. A visualization is not an architectural plan, engineering calculation, permit, code determination, specification, quantity takeoff, site measurement, change order, safety inspection, or approval for construction. Reviews must not imply that Vizbl verified structural, electrical, plumbing, accessibility, fire-safety, waterproofing, or installation requirements.
AR Public Catalog and social-discovery features. Reviews, ratings, likes, saves, comments, creator content, and business responses may relate to the digital listing, the Vizbl Experience, the physical product, the seller, or a transaction completed elsewhere. Reviewers should identify the subject of the feedback and must not imply that Vizbl sold, shipped, installed, warranted, or authenticated a product unless Vizbl expressly did so.
Apps, App Clips, QR codes, Web AR, SDKs, APIs, plugins, embeds, and third-party storefronts. Reviews should distinguish Vizbl technology from the Customer website or app, e-commerce platform, device manufacturer, browser, app store, network provider, payment provider, and other third parties. A failure caused by an unsupported integration, expired link, incorrect SKU mapping, Customer configuration, third-party outage, or outdated SDK must not knowingly be attributed to Vizbl as though Vizbl controlled the cause.
AI-generated, AI-assisted, translated, summarized, or reformatted review content must not create a false impression of a real customer experience, change the Reviewer's meaning, remove a required disclosure, or fabricate product attributes, sentiment, identity, or experience. Vizbl may label or decline to publish content where automation materially affects authenticity or transparency.
Vizbl may display Reviews individually or as aggregate ratings and may sort, filter, summarize, translate, label, or organize them based on relevance, recency, helpfulness, verification signals, language, region, product variant, application, device, integrity signals, or other disclosed factors. Availability and presentation may differ across Core AR, Wall Art, AI Try-On, Rugs, Flooring, the AR Public Catalog, hosted pages, Customer deployments, APIs, SDKs, integrations, and regions.
Where a Customer imports, syndicates, or displays Reviews from another source through an API, SDK, feed, embed, or integration, the Customer must have the right to do so, preserve material disclosures and source attribution, avoid misleading aggregation, and comply with the originating platform rules and applicable law. Vizbl may identify imported or syndicated Reviews and may exclude them from Vizbl-native aggregate ratings.
Vizbl does not guarantee that every Review will be published, remain published, appear in a particular order, affect search placement, or be included in an aggregate score. Where Vizbl provides a "verified" label, the label indicates only that Vizbl received a specified signal, such as a transaction, account, invitation, or product interaction. It is not a warranty that the Review is accurate or that the Reviewer used the product in every way described.
Vizbl will not knowingly manipulate Review presentation to create a materially misleading impression. We may exclude suspicious, ineligible, duplicate, abusive, off-topic, or policy-violating Reviews from display or aggregate calculations.
Where response functionality is available, a Reviewed Party may post a response. Responses must be truthful, professional, relevant, and compliant with this Policy. Responses may not reveal a reviewer’s personal information, threaten retaliation, pressure the Reviewer to remove lawful criticism, or make false accusations. A response may explain the business’s position, describe corrective action, or invite the Reviewer to use an appropriate private support channel.
Vizbl may use automated systems, human review, reports, account signals, transaction or interaction signals, and other reasonable methods to detect Policy violations. Automated detection may be imperfect and does not determine legal rights.
For Customer-controlled deployments, the Customer may perform first-line moderation or configure review availability, subject to its agreement with Vizbl and applicable law. Customer moderation must not be used to suppress lawful negative Reviews, fabricate a misleading rating, remove required incentive disclosures, or represent Customer decisions as independent decisions by Vizbl.
Depending on the circumstances, Vizbl may:
Vizbl may act without prior notice where reasonably necessary to protect users, platform integrity, legal compliance, security, or third-party rights. Failure to take action in one instance does not waive our right to act later.
A person may report a Review through an available reporting tool or by emailing abuse@vizbl.com. A report should identify the Review or URL, explain the alleged violation, and include supporting information. Copyright and trademark complaints must follow the Copyright and Trademark Policy and should be sent to copyright@vizbl.com.
Reports must be made in good faith. Repeated, abusive, automated, misleading, or retaliatory reports may themselves violate this Policy. Vizbl may share a complaint and related contact information with the affected party where appropriate and lawful.
A Reviewer or Reviewed Party may request reconsideration of a moderation decision by emailing legal@vizbl.com within ten (10) Business Days after notice of the decision, where notice is provided. The request should identify the Review, decision, account, and reasons for reconsideration and include relevant evidence.
A reconsideration request does not automatically stay a decision. Vizbl may decline repetitive, abusive, unsupported, untimely, or legally restricted requests. Vizbl may restore, modify, or maintain the decision in its reasonable judgment, subject to applicable law and contractual obligations.
As between you and Vizbl, you retain ownership of the original content you submit. You grant Vizbl the license stated in the Terms of Use to host, store, reproduce, transmit, format, translate, display, distribute, moderate, and otherwise use the Review as necessary to operate, secure, promote, and improve the Platform and the relevant review functionality.
Vizbl does not require you to assign ownership of your Review merely because you submitted it. Reviewed Parties may not reuse Review content outside the Platform except as authorized by the Reviewer, the Terms, an applicable license, or law. Any excerpt or republication must not materially change the meaning or omit required disclosures.
Personal information associated with Reviews is handled under the Privacy Policy. Reviews and profile information may be public and may be indexed, shared, captured, or republished by others. Do not include information you do not want publicly disclosed. Vizbl may retain moderation, fraud-prevention, legal, and audit records even after a Review is removed, as permitted by law.
Reviews express the views of their authors, not Vizbl. Vizbl does not endorse, verify, warrant, or guarantee any Reviewed Party, product, service, Review, rating, testimonial, product claim, or user experience. A listing, rating, verified label, business response, or Review does not constitute approval, certification, safety review, legal advice, or a promise of results by Vizbl.
Vizbl may update this Policy from time to time. Materially adverse changes affecting a paid committed term generally apply at renewal unless an agreement permits earlier application or an earlier change is reasonably necessary for law, platform integrity, fraud prevention, safety, security, or protection of users or third-party rights. Other changes take effect when posted or on the stated effective date, to the extent permitted by law.
If this Policy conflicts with a signed agreement between Vizbl and a Customer, the signed agreement controls for the subject matter it expressly covers. The Terms of Use and applicable law otherwise control.
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